Your statutory customer rights are not affected. It is our intention to deliver a high-quality service for our customers, and we would endeavour to ensure you are satisfied with our service at all times. However, some terms and conditions are necessary, and here are ours:

A. Definitions

'The Company'

Trowmill Enterprises Ltd, trading as

Podz R Us, Trowmill Workshop, Hawick, TD9 8SU

Telephone: 07767733044

Online: www.podzrus.com

'The Customer'

The person, company or organisation purchasing goods or services from 'The Company', as shall be entered in Company sales order/ecommerce/invoice documentation.

B. Overview of Terms & Conditions

These terms and conditions (last updated March 2021) shall apply to the sale and supply of glamping pods and associated services by 'The Company', to the entity hereby referred to as 'The Customer'. Any order placed by 'The Customer' whether in person, by telephone, by mail or online (ecommerce) shall form a legally binding contract of sale, thus whilst the below terms are extensive they are given to define and protect the due rights of both 'The Customer' and 'The Company'.

1. RETENTION OF TITLE/OWNERSHIP

• 1.1 Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of order/invoice monies has been received from 'The Customer'.

• 1.2 Should the 'The Customer' obtain goods without making full payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of all outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.

2. PRICES

• 2.1 All pricing as shown upon 'The Company' literature and on the web site are shown in (£) Pounds Sterling.

• 2.2 All pricing as shown upon 'The Company' literature and on the web site are shown exclusive of the current prevailing rate of Value Added Tax (VAT). 

• 2.3 Delivery charges are made separately

• 2.4 'The Company' pricing is reviewed upon a calendar monthly basis, but revisions will be applied at any time for; (a: increases) material and manufacturer price rises, or (b: reductions) offers or promotions as defined.

• 2.5 'The Company' reserve the right to offer 'The Customer' reduced pricing should they; (a) use a voucher code, (b) offer volume incentive, or (c) offer other incentive where discretion can be applied.

• 2.6 'The Company' cannot retrospectively apply pricing changes once an order has been fully processed.

• 2.7 Prices stated on pro-forma invoices issued by 'The Company' are only valid for 30 days from the date of the invoice. 

3. PAYMENT

• 3.1 Deposit: a deposit is required to secure an order. For glamping pods a £1000 holding deposit may be taken to secure a manufacturing slot; production will not commence until full 40% deposit is received.

• 3.2 'The Company' standard payment terms are full payment prior to delivery of order. For saunas and hot tubs, full payment is required at time of order.

• 3.3 Payments are only accepted in (£) Pounds Sterling.

• 3.4 Payments are only accepted by the following means; company cheque or bankers cheque (made payable to Andrew Scott Lang'), BACS (electronic banking), Visa, MasterCard, Visa Delta and Electron.

• 3.5 Upon cheque-based orders, goods shall not be released until such a cheque passes clearance and the funds credit 'The Company' bank account.

4. DELIVERY

• 4.1 'The Company's’ agreed delivery periods are given in good faith. Delivery can occur sooner or later than the anticipated timescales. The date of delivery specified by ‘The Company’ is an estimate only. Time for delivery shall not be of the essence of the contract and ‘The Company’ shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

• 4.2 Delivery to ‘The Customer’ will require a fork lift organised by ‘The Customer’, or for an additional expense a Hi-Ab delivery can be arranged.

• 4.3 It is the responsibility of the 'The Customer' to provide free and unobstructed access for product delivery and subsequent usage. 

• 4.4 All delivered goods have to be signed for (POD) by the 'The Customer' or their appointed representative, at which point responsibility and risk of the goods (not title if unpaid) shall pass to 'The Customer'. If ‘The Customer’ chooses to use their own haulage company, responsibility and risk of the goods (not title if unpaid) shall pass to ‘The Customer’ at the point of collection and prior to loading.

• 4.5 'The Customer' must be in attendance on delivery.

• 4.6 'The Company' will not bear any abortive costs arising from 'The Customer' due to a failed delivery.

• 4.7 It is the duty of 'The Customer' to make themselves available to be contacted prior to delivery. Should 'The Company' or its chosen agent is unable to contact 'The Customer' the delivery of the order will be adversely affected.

• 4.8 'The Company' is not liable for delivery delays or failures caused by factors outside of 'The Company' control including "Acts of Nature", adverse weather conditions, road accidents, vehicle breakdown or personal illness. 

• 4.9 Delivery shall only be made to a registered residential or commercial address. Delivery will not be made to an allotment, car park, waste ground etc.

5. SHORTAGES/DAMAGE

• 5.1 'The Customer' shall inspect the goods and notify 'The Company' within seven days after the day of receipt of any shortages or damage to the said goods.

• 5.2 Shortage or damage should be reported with detail, either in writing to 'The Company' address, by email to sales@podzrus.com or by telephone. Pictures may be requested.

• 5.3 Minor design changes may be required during the construction of a glamping pod (for example due to material supply issues) but these would not constitute a failure to deliver the agreed product. Any major design changes are unlikely but would be discussed with ‘The Customer’ to seek mutual agreement on these.

 

6. CANCELLATION

• 6.1 Cancellation prior to production will incur loss of £1000 holding deposit, although this may be returned at ‘The Company’s’ discretion.

• 6.2 Once production has commenced, the 40% deposit is not returnable upon cancellation of the order.

• 6.3 ‘The Company’ would cancel an order only in exceptional circumstances, with return of all deposits to ‘The Customer’, but ‘The Company’ will not be responsible for any consequential loss to ‘The Customer’. ‘The Company’ shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly from cancellation of the order.

• 6.4 ‘The Company’ offers a limited guarantee for 12 months from delivery of glamping pods. In addition to the Customer’s statutory rights, ‘The Company’ guarantees glamping pods against faulty workmanship and materials.

7. LAW

• 7.1 These terms and conditions shall be interpreted in accordance with UK Law.

• 7.2 All sales conducted through 'The Company' are subject to these terms and conditions.